Customer Protection Updated: 2026-01-10

Grievance Redressal Policy

Statutory RBI Mandate: Reserve Bank - Integrated Ombudsman Scheme, 2021

Executive Summary

We prioritize swift and fair resolution of customer grievances. Level 1: Branch Manager resolution within 7 working days. Level 2: Escalation to Grievance Redressal Officer at Registered Office Thrissur within 15 working days. Level 3: Appeal to RBI Ombudsman if unresolved after 30 days.

Policy Record Meta:

Internal Document Code: POL-GRIEVANCE-REDRESSAL-POLICY

Governing Body: Asset Liability & Policy Oversight Committee

Refer to Signed Physical Document:

This document provides the high-level policy guidelines of Vyaparavijayam Trades and Agencies PVT LTD. For legal disputes or statutory regulatory filings, official certified copies signed by the Managing Director at our Registered Office in Thrissur shall take precedence.